Cancellation Policy

  • The rooms are canceled at no cost until 18:00, 2 days before arrival. Cancellation thereafter will be charged for the total cost of the reservation.
  • For larger groop bookings, special booking and cancellation rules.
  • Package 1 is canceled at no cost until 7 days before your arrival. Cancellation thereafter will be charged for the total cost of the reservation.
  • For cancellation go to My reservation. Choose cancel booking and you will get a confirmation by email. Your booking is active until you have recived a cancellation confirmation.
  • In case of damage or use of a place in a way that it is not intended for overnight stay at Kastellet, the customer is liable for damages and we reserve the right to charge the guest card for any damage suffered.